Yes, you can call SOC to proceed with the changes upon verification.

Click on the “Forgot Password” option on the login page of the app to reset your password or call SOC for assistance.

Yes, if added under the same account you can manage your vehicles simultaneously under the multi vehicle management in your mobile app.

Yes, you can. You can even download on your tablet or ipad.

All our devices come with internal memory units. When you enter into a location without GSM coverage, all events and tracking information will be captured and stored into our device memory unit. All the stored data will then be transmitted to our servers when the GSM signal is restored and none of the tracking data will be lost.

Therefore, if you drive into an enclosed area without GSM (e.g. basement), and the last event captured before entering the basement is IGN ON, your mobile app will show the IGN ON status although the vehicle is parked.

However, as soon as the vehicle drives out of the basement and the GSM coverage is back, all events on your mobile app, including IGN OFF and ON events while the vehicle was in the basement, will be updated accordingly.

You can call our SOC for further assistance.

You can renew via online through CSE website or call SOC for further assistance.

Privacy is our highest priority. SOC will only initiate tracking upon receiving alert automatically from your vehicle and will proceed to track your s tolen vehicle after verifying with you and when you have confirmed that your vehicle is being stolen. If it is a false alert, SOC will terminate the alert and disable the tracking.

You can set Ignore mode through your mobile app to ignore all alerts. However, please note that when you activate Ignore mode, the system will no longer receive any security alert notifications and all services will be compromised. Compensation Guarantee (CG) does not apply when the vehicle is in Ignore mode.