By using the telematics products and services offered by CSE Telematics Sdn. Bhd., I hereby understand and agree to the Terms & Conditions stated below and at the back of this document and the terms are to be read in conjunction with the User Manual and Quick User Guide.

FOR CONNEX TRACK & SECURE PROFILE

• Emergency Services via Auto eCall or Manual eCall (eCall)

  1. eCall services (other than vehicle breakdown incidents) are provided by our Secure Operations Centre (SOC) contacting directly Malaysian Emergency Response Services 999 (MERS 999) and relaying all the necessary information for MERS 999 to dispatch the appropriate assistance.
  2. The service level is dependent on MERS999’s services and you may obtain more information from their website at http://www.999.gov.my/

• Breakdown Services (bCall)

  1. bCall services relate to vehicle related incidences and are provided via our VIP Assist Program.
  2. Features of the VIP Assist Program are as follow:-
     1. Unlimited towing to a preferred location, in case of flood, breakdown or accident.
     2. FREE labour charge for on-site repair service (up to RM300 per incident).
     3. Cross Border Towing assistance to arrange towing up to the border (cost borne by Customer) and we will then take over to tow to your preferred destination.
     4. Transport reimbursement in case of accident repair up to RM2,000* (when repaired at authorised PIAM workshops).
  Note: Terms & Conditions apply.

The Subscriber/Owner hereby agrees and gives consent to CSE Telematics to process his/her personal data for the purpose of providing eCall, bCall, Service & Maintenance Reminder and any other location-based services that may be introduced from time to time.

FOR CONNEX TRACK, DEFENCE & SECURE PROFILE

3. Stolen Vehicle Recovery Services

   1. SOC provides assistance by co-ordinating with Polis Diraja Malaysia (PDRM) to track and recover stolen vehicles.
   2. The success of the recovery is most effective when the customer informs SOC as soon as possible.
   3. Recovery is done on a best-efforts basis as it is largely dependent on PDRM and many other factors.
   4. Theft Compensation* is payable in the event the vehicle is not recovered within the stated period.
   5. The stated period is calculated from the time of reporting the loss to SOC or time of police report, whichever later to the time the PDRM secures the vehicle.
   6. Theft Compensation Claims must be made within 2 months from date of police report by contacting our SOC who will guide you through the process.
   7. Theft Compensation is not applicable for vehicles registered as “Commercial Vehicles” with JPJ.
   *Please refer to the latest leaflet for the compensation amount.

GENERAL TERMS RELATING TO ALL SERVICES

1. The system is designed to perform periodical automatic health checks. In case of a health check “failure” alert, you will receive a push/email notification. Upon receiving the push/email notification, you are required to call our SOC at +603 5888 0000 soonest possible to make arrangements for trouble shooting. Any delays to troubleshoot the unit may affect the provision of stolen vehicle tracking and/or eCall/bCall services.
2. Auto eCall & manual SOS calls will depend on the availability of GSM network.
3. All features and specifications are subject to change without prior notice.
4. All other standard terms and conditions are listed down in the General Terms and Conditions available at www.cse.com.my

The Subscriber/Owner hereby agrees and gives consent to CSE Telematics Sdn Bhd (hereinafter known as “CSET”) to process his/her personal data in a manner and for the purposes stipulated in CSET’s Privacy Policy of which is available at www.cse.com.my for the purpose of providing eCall, bCall, Service & Maintenance Reminder and any other location-based services that may be introduced from time to time.