Terms & Conditions for Defence Mercedes
1
Terms & Conditions for Theft
  1. If vehicle is stolen, you will need to “Declare a Theft” to our 24/7 Secure Operating Centre (SOC). Upon verification, our SOC will then activate stolen vehicle recovery process on your stolen vehicle.
  2. Theft Compensation is only applicable for vehicles registered in our system at the time of theft.
  3. In case of a health check failure alert or low battery alerts, you will receive alerts (SMS, Push, Email). Upon receiving the alerts (SMS, Push, Email), you are required to call our SOC at +603 5888 0000 soonest possible to make arrangements for your vehicle to be checked as soon as possible. Theft Compensation will not be valid until any reported fault is rectified.
2
Documents required
  1. CSE compensation claim form
  2. Police report of the incident
  3. Copy of your I.C.
  4. Copy of your Registration Card
  5. Copy of your insurance claim form (where applicable)

Note: Terms & Conditions may change without prior notice.

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