If vehicle is stolen, press “Call” button on your Connex mobile app. Tap “Report Car Theft” to speak to our Secure Operating Centre (SOC) Consultant. Upon verification, our SOC consultant will then activate stolen vehicle tracking process on your vehicle.

Alternatively, you may call 03-5888 0001 to reach us directly. SOC will be working with the Police to recover the stolen vehicle. Recovery is done on a best-efforts basis as it is largely dependent on the sole discretion of the Police and many other factors.

Theft Compensation is only applicable for vehicles registered in our system with an active subscription at the time of theft.

If you remove or transfer Connex Defence to another vehicle without registering the transfer with us and in case this vehicle is stolen, we will still activate stolen vehicle recovery process on your stolen vehicle upon theft declaration. However, if we fail to recover your stolen vehicle, Theft Compensation will not be applicable.

Our system is designed to perform periodical automatic health checks. In case of a health check failure alert or low battery alerts, you will receive a push/email notification. Upon receiving the push/email notification, you are required to call our SOC at +603 5888 0000 soonest possible to make arrangements for your vehicle to be checked. Any delays to troubleshoot the unit may affect the provision of SVT and/or eCall services.

In case of automatic theft alerts generated from the telematics device in your vehicle (e.g. device sabotage or battery disconnect), you will be alerted via push/email notification. Please check if your vehicle is safe with the Connex app. Tap “Report Car Theft” and speak to our SOC if your vehicle is stolen.

In case of automatic theft alerts generated from your driver tag (e.g. vehicle is driven without the driver tag), SOC will attempt to call you immediately for verification of the alerts. If we are not able to reach you, SOC will leave a text message for you to return call urgently, failing which the theft alert will be terminated. In case of non-recovery, your Theft Compensation will not be valid.

To initiate a claim, you are required to fill up a “Notice of Claim” form available from our SOC.

Theft Compensation is not applicable for commercial vehicles. “Commercial vehicle” status is determined with reference to the vehicle registration classification with JPJ.

All compensations are subject to change without prior notice.

Emergency Call (eCall) service is provided through MERS 999. The service level is dependent on MERS 999 and the availability of the ambulance service from the nearest hospital to the accident site.

Accident transport allowance is only applicable if insured with AXA SmartDrive Safe via CoverBox.

Call our Customer Service @ +603 5888 0000 immediately to make a report to confirm your Compensation entitlement.

Claims must be made within 2 months from the incident date.

Claim for reimbursement is only valid for the period when the vehicle is under repair and has a daily sub-limit up to RM 500.

Transport services claim include towing, car rental or taxi fare.

Transport services claim include towing, car rental or taxi fare.