By using Connex SolarPro products and services, I hereby understand and agree to the Terms & Conditions stated below and at the back of this document and the terms are to be read in conjunction with the User Manual and Quick User Guide.

• Emergency Services via Auto eCall or Manual eCall (eCall) - eCall services (other than vehicle breakdown) are provided by SOC via MERS999 and all the necessary information are shared with MERS999 to dispatch the appropriate assistance. The service level is dependent on MERS999’s services and you may obtain more information from their website at https://www.999.gov.my/
• Breakdown Services (bCall) - bCall services refer to vehicle related incidences and are provided via our VIP Assist Program as follows:-
  1. Unlimited towing to a preferred location, in case of flood, breakdown or accident.
  2. FREE labour charge for on-site repair service (up to RM300 per incident).
  3. Cross Border Towing assistance to arrange towing up to the border (cost borne by Customer) and we will then take over to tow to your preferred destination.
  4. Transport reimbursement in case of accident repair up to RM2,000 (when repaired at authorised PIAM workshops).
  Note: Terms & Conditions apply.
• Vehicle Theft
  • SOC provides assistance by coordinating with Polis Diraja Malaysia (PDRM) to track and recover stolen vehicles.
  • The success of the recovery is most effective when the Subscriber informs SOC as soon as possible and provide a copy of the police report.
  • Recovery is done on a best-efforts basis as it is largely dependent on PDRM and many other factors.

The Subscriber/Owner hereby agrees and gives consent to CSE Telematics to process his/her personal data for the purpose of providing eCall, bCall, Service & Maintenance Reminder and any other location-based services that may be introduced from time to time.

GENERAL TERMS RELATING TO ALL SERVICES

• The system is designed to perform periodic automatic health checks. In case of a health check “failure” alert, you will receive a push/email notification. Upon receiving the push/email notification, you are required to call our SOC at +603 5888 0000 soonest possible to make arrangements for trouble shooting. Any delays to troubleshoot the unit may affect the provision of the above services.
• The above services are highly dependent on the availability of GSM network.
• All features and specifications are subject to change without prior notice.
• Our Privacy Notice is available at https://www.cse.com.my/cse/terms-and-conditions/pdpa.html